Guide: Shape the candidate experience

Accept and reject candidates

Accepting candidates

You’ve found the right candidate for the role. Now how do you deliver the news? At Google, recruiters call candidates to personally offer them the job. Following this call, the recruiter sends the offer letter, important details, and documents over email. The recruiter also lets hiring managers and interviewers know and encourages them to reach out as well to say congrats.

Rejecting candidates

When rejecting a candidate, research indicates that explaining how the hiring decision-making process works can help create a more positive experience for the candidate.

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