build Tool: Measure candidate experience
To better understand and measure candidates’ experiences in the hiring process, Google sends a survey to candidates that comes onsite, regardless of whether they received a job offer. The hiring team uses this feedback to adjust the process and understand what worked and what didn’t. Gathering and implementing feedback ensures that Google is building a candidate experience that is constantly improving and adapting.
The hiring team tries to send an email requesting feedback as close as possible to the hiring decision so that the experience is still fresh in the candidate's mind. The survey questions focus on action-oriented feedback, asking questions like "I was satisfied with the frequency of communication," rather than "I was happy with my recruiter," so follow-up action is clear for the Google team.