Guide: Identify and define your metrics

Collect internal mobility metrics

Internal mobility metrics highlight how employees move around an organization, across groups and up career ladders. You may find “roadblocks” in a ladder where employees get stuck (e.g., do not advance further). Gap Inc. looks to determine whether there are certain functions or leaders that excel in preparing their teams for career advancement, and looks for areas that may be more stagnant due to low turnover and limited advancement opportunities.


  • number of promotions
  • date of promotion
  • number of demotions
  • number of horizontal moves
  • number of transfers between departments


  • time to promotion = date of promotion - start date in role
  • average promotion rate = number of employees promoted / total number of employees
  • percentage of transfers to department = number of transfers to department / total number of transfers between departments

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