Measure inputs to determine results
In their training, the Gap Inc. Workforce Analytics team highlights the two keys parts to any analytics metric:
- Input: The raw data points from a defined time period across a defined organization (e.g., the number of new hires, or the number of employees who have left company)
- Result: This is usually a ratio calculated using at least two inputs (#new hires/#total employees, % of people leaving the company)
The team created a consistent set of data and analytics methodologies which simplified reporting, benchmarking, and tracking. They accomplished this by agreeing internally on how inputs are measured and collected, and by defining how results should be calculated.