build Tool: Help teams determine their own needs
Beyond just communicating the study results, the Google research team wanted to empower Googlers to understand the dynamics of their own teams and offer tips for improving. So they created a survey for teams to take and discuss amongst themselves. Survey items focused on the five effectiveness pillars and questions included:
- Psychological safety - “If I make a mistake on our team, it is not held against me.”
- Dependability - “When my teammates say they’ll do something, they follow through with it.”
- Structure and Clarity - “Our team has an effective decision-making process.”
- Meaning - “The work I do for our team is meaningful to me.”
- Impact - “I understand how our team’s work contributes to the organization's goals.”
After completing the survey, team leads received aggregated and anonymized scores to share with team members and inform a discussion. A People Operations facilitator would often join the discussion, or the team lead would follow a discussion guide created by the People Operations team.
Team Effectiveness Discussion Guide
This discussion guide is focused on the five team dynamics Google found to be important for team effectiveness. The guide can help teams identify areas where they might want to improve and elicit ideas of how to do that.