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Guide: Run an employee survey

Back in 2004 Larry Page and Sergey Brin asked Stacy Sullivan, then Head of HR and now Google’s Chief Culture Officer, to find out how Google employees, or Googlers, were feeling about work by inte...
People Analytics

Case Study: Using positivity to drive productivity

Nationwide Brokerage Solutions In early 2012, Nationwide Brokerage Solutions (NBS), a part of Columbus, Ohio-based Nationwide Insurance, was facing business and cultural stagnation. Sales were flat...

Guide: Hold everyone accountable

Combatting unconscious bias isn’t about blame. It’s about accountability. Googlers are helping each other create a safe and respectful culture where everyone feels empowered and responsible to cal...
Unbiasing

Guide: Evaluate subtle messages

There are many subtle ways humans signal and cue one another. In some cases unconscious biases can influence the signals sent, sometimes in the form of negative cues that researchers call “micro-i...
Unbiasing

Guide: Use structure and criteria

Education is step one. Changing behavior and unbiasing decisions is a very difficult step two. Google is approaching this challenge in a few different ways, one of which relies on structure. Use a...
Unbiasing

Guide: Stay technical and results-focused

Google's research has found that often effective managers focus on empowering their teams to deliver concrete results. They combine a focus on urgency with an understanding of what results will h...
Managers

Guide: Empower your team

Google's manager research revealed that effective managers empower their teams by giving them opportunities to stretch and grow in four ways. These managers: Do not micromanage. Encourage manage...
Managers

Guide: Review resumes

Just as resume writing is undertaken by job seekers everywhere, resume reviewing is a ubiquitous task for hiring managers. The purpose of a resume is to get a candidate past that first screen and ...
Hiring

Guide: Identify and define your metrics

The clothing retailer Gap Inc. wanted to empower their human resource business partners with greater analytical tools so they could perform self-serve, consistent reporting across their different ...
People Analytics

Guide: Adopt an analytics mindset

Many years back, Google experimented with 42 different shades of blue on the Google Toolbar to find which color would optimize click-through rates. Launching experiments and learning from the beha...
People Analytics

Guide: Recognize and learn from great managers

Even with data from the Project Oxygen study showing that managers matter, Google had to create a culture of appreciation for great management (since previously Google had questioned the importanc...
Managers

Guide: Develop and support managers

When a Googler becomes a people manager, it might be the first time they have professionally managed other people. With so much to learn, Google provides new managers with a robust support network...
Managers

Guide: Identify what makes a great manager

Research shows that managers matter. They can have a significant impact on business outcomes and employee engagement. But many organizations do not adequately select or develop their managers, and...
Managers

Case Study: Understanding how employees value their benefits

Wegmans Wegmans Food Markets, a leading supermarket chain across New England and the Mid-Atlantic, needed to reassess their employee healthcare benefits. In 2007, the company was expanding rapidly ...
People Analytics

Case Study: Understanding learning using surveys

NYC Department of Education Over the years, the New York City Department of Education (DOE) has invested heavily in organizational development - overhauling educator performance reviews, developing...
People Analytics

Case Study: Hiring crewmembers with the skills to thrive

JetBlue JetBlue has built its brand on its friendly customer experience on the ground and in the air, and that’s why it’s so important that this “Best Place to Work” enables all employees (known as...
Hiring

Guide: Set goals with OKRs

Studies have shown that committing to a goal can help improve employee performance. But more specifically, research reveals that setting challenging and specific goals can further enhance employee...
Goal Setting

Blog Post: One step at a time: walking and creativity

Aerobic exercise, such as running, has been previously shown to improve brain functioning and creative problem-solving. But going for a 30-minute run in the middle of the workday isn’t realistic fo...

Blog Post: Understanding others' mind-body values

At the re:Work 2014 event, Looser shared her research on how people perceive the relative value of mind versus body for themselves and others. Her research revealed that people typically value the...
Unbiasing

Blog Post: Navigating stereotype threat and identity management in the workplace

There is a lot of advice out there regarding unbiasing and what you can do to be conscious of your own unconscious biases. But what you may not be thinking about is how those who are the targets of...
Unbiasing