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Tool: Review Google’s new manager training

UPDATE: We're revamping the new manager training materials we share here and will be publishing the revised content as soon as possible. Check back soon.
Managers

Tool: Consider a design sprint

One way to apply the skills developed through design thinking is with a design sprint. A design sprint is a specific process used to test out ideas for a product, service, or process, whereas a des...
Innovation

Tool: Run a CSI:Lab on design thinking

Design thinking builds the capacity to problem solve creatively. The process is focused on developing people, not products, and teaches skills that can lead to increased innovation within an organi...
Innovation

Tool: Learn from failures

Your appetite for risk is another indicator of how innovative your company can be. Risk is an inherent part of the innovation process. As you test out new ideas, some will fail. Fear of failure can...
Innovation

Tool: Set and communicate a shared vision

Having a shared vision can help channel innovative efforts so that everyone knows what sorts of problems and challenges you’re setting out to solve. But this shared vision shouldn’t anchor you to t...
Innovation

Tool: Try Google’s Manager Feedback Survey

Google gathers feedback from employees on their managers through a semi-annual Manager Feedback Survey. Googlers answer confidentially and managers receive a report of anonymized, aggregated feedba...
Managers

Tool: Analyze the data and look for variance

Once you have selected your variables, it’s time to begin the actual analysis. This requires someone with proficiency in statistics, including an understanding of standard deviation, variance, regr...
People Analytics

Tool: Give your own unbiasing workshop

Given that we’re dealing with something unconscious, most people don’t realize when they’ve made an unconsciously biased comment or action. This means calling it out is an important ingredient to m...
Unbiasing

Tool: Create a vision with the team

To help managers create a vision with their team, Google offers the following steps to help teams define their values and connect them to their short-term goals: Core values describe the team’s de...
Managers

Tool: Foster psychological safety

Of the five key dynamics of effective teams that the researchers identified, psychological safety was by far the most important. The Google researchers found that individuals on teams with higher p...
Teams

Tool: Grade OKRs

At Google, OKRs are usually graded on a scale of 0.0 to 1.0, 1.0 meaning the objective was fully achieved. Each individual key result is graded and then, using a rough average, correspondingly the ...
Goal Setting

Tool: Recruit facilitators

Selecting the right people to teach the content makes a huge difference to the future success of an employee-to-employee learning program. By investing upfront in finding folks who are passionate a...
Learning & Development

Tool: Use the interviewer training checklist

Here’s a list of questions that address basic practices and general information to consider when training your interviewers. Do your interviewers... Understand your company hiring process and the...
Hiring

Tool: Structure career conversations with GROW

To help managers structure career conversations with their teams, Google uses the GROW model (developed by Graham Alexander, Alan Fine, and Sir John Whitmore) as one tool to guide the process. Goal...
Managers

Tool: Measure candidate experience

To better understand and measure candidates’ experiences in the hiring process, Google sends a survey to candidates that comes onsite, regardless of whether they received a job offer. The hiring te...
Hiring

Tool: Share the interviewer cheat sheet

Here’s a list of practices and tips to help prepare your interviewers and remind them why interviewing is so important.
Hiring

Tool: Try the job description checklist

When writing a job description, Google considers what the job seeker needs to know from the company and what the company wants to know about the job seeker. The hiring team uses a checklist like th...
Hiring

Tool: Develop facilitator skills

Development is critical to both the quality of your program and to the motivation of your participants. When people volunteer for something, they usually want to do a good job. By providing them wi...
Learning & Development

Tool: Hold effective 1:1 meetings

In the Project Oxygen study, the team found that our higher-scoring managers are more likely than lower-scoring managers to have frequent 1:1 (“one-on-one”) meetings with their team members. Meetin...
Managers

Tool: Use unbiasing checklists

Research suggests that checklists can help reduce the influence of unconscious bias in decision-making. Unbiasing checklists are integrated into some of Google's people processes in an effort to hi...
Unbiasing