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Guide: Review resumes

Just as resume writing is undertaken by job seekers everywhere, resume reviewing is a ubiquitous task for hiring managers. The purpose of a resume is to get a candidate past that first screen and ...
Hiring

Blog Post: How incivility shuts down our brains at work

Dr. Christine Porath, associate professor at Georgetown University’s McDonough School of Business, spoke at the re:Work 2016 event about her research on how incivil behaviors at work can have majo...

Blog Post: Are your best behaved employees also your worst behaved?

Speaking at the re:Work 2016 event, Jared Valdron, a graduate researcher in I/O Psychology at the University of Waterloo, described how a model citizen could transform into a workplace deviant. Va...

Blog Post: Going above and beyond: Fostering citizenship in the workplace

Researchers agree that organizational citizenship behaviors, or “OCBs,” are often good for the organization, but are not explicitly required or rewarded. Just as voting is a civic duty in democraci...

Blog Post: Bringing behavioral science to the White House

Dr. Maya Shankar founded the White House Social and Behavioral Sciences Team (SBST) which has successfully used behavioral science to design more effective and efficient policies and programs acro...
People Analytics

Tool: Grade OKRs

At Google, OKRs are usually graded on a scale of 0.0 to 1.0, 1.0 meaning the objective was fully achieved. Each individual key result is graded and then, using a rough average, correspondingly the ...
Goal Setting

Tool: Recruit facilitators

Selecting the right people to teach the content makes a huge difference to the future success of an employee-to-employee learning program. By investing upfront in finding folks who are passionate a...
Learning & Development

Blog Post: 2017 re:Cap

Top new content Create an employee-to-employee learning program. Check out Google's tools and tips to run an employee-to-employee learning program and support an organizational culture of developm...

Case Study: Using positivity to drive productivity

Nationwide Brokerage Solutions In early 2012, Nationwide Brokerage Solutions (NBS), a part of Columbus, Ohio-based Nationwide Insurance, was facing business and cultural stagnation. Sales were flat...

Guide: Empower your team

Google's manager research revealed that effective managers empower their teams by giving them opportunities to stretch and grow in four ways. These managers: Do not micromanage. Encourage manage...
Managers

Guide: Identify and define your metrics

The clothing retailer Gap Inc. wanted to empower their human resource business partners with greater analytical tools so they could perform self-serve, consistent reporting across their different ...
People Analytics

Guide: Adopt an analytics mindset

Many years back, Google experimented with 42 different shades of blue on the Google Toolbar to find which color would optimize click-through rates. Launching experiments and learning from the beha...
People Analytics

Case Study: Understanding how employees value their benefits

Wegmans Wegmans Food Markets, a leading supermarket chain across New England and the Mid-Atlantic, needed to reassess their employee healthcare benefits. In 2007, the company was expanding rapidly ...
People Analytics

Case Study: Hiring crewmembers with the skills to thrive

JetBlue JetBlue has built its brand on its friendly customer experience on the ground and in the air, and that’s why it’s so important that this “Best Place to Work” enables all employees (known as...
Hiring

Blog Post: One step at a time: walking and creativity

Aerobic exercise, such as running, has been previously shown to improve brain functioning and creative problem-solving. But going for a 30-minute run in the middle of the workday isn’t realistic fo...

Blog Post: Tom Friedman and Laura Tyson debate the "good" jobs economy

Societal changes, Friedman argued, are removing the proverbial glass ceiling for top performers, but the floor is falling out from underneath low-income workers who are suffering from wage stagnat...

Blog Post: Superpowers at work: OKRs

By focusing on a few priorities, identifying the metrics that measure progress towards those goals, and quantifying the impact of that progress, OKRs equipped teams at Google with what they needed ...
Goal Setting

Blog Post: Be thankful for the power of gratitude

Think of a time when something really good happened to you-- you landed a new job, you had a great dinner with a friend, you took an amazing vacation. At the time, you probably thought, “I am so ha...

Blog Post: Let’s make work better

After working in a variety of jobs and industries early in my career, I was frustrated by how leaders spoke of putting people first, and then treated them like replaceable gears. It just didn’t mak...

Blog Post: Job crafting and creating meaning in your work

Wrzesniewski studied hospital maintenance workers to look at how job crafting affected their work experience and morale. She set up two groups - one simply followed the job description while the s...
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