Guide: Identify and define your metrics

Collect learning and development metrics

Learning and development metrics measure the hours, volume, type, and effectiveness of internal training courses. Gap Inc. measures whether certain employee populations are receiving more frequent or faster promotions as a result of completing particular internal development or leadership-readiness training courses.

Inputs

  • Training hours per employee
  • Training hours per course
  • Number of employees participating in a course
  • Number of courses
  • Number of scheduled offerings per course per seat available

Results

  • Course participation rate = number of employees participating in a course / total number of course offerings per seats available
  • Average training hours per employee = total number of training per employee / total number of employees
  • Total number of training hours offered = training hours per course x number of scheduled offerings per course per seat available

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