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Tool: Structure career conversations with GROW

To help managers structure career conversations with their teams, Google uses the GROW model (developed by Graham Alexander, Alan Fine, and Sir John Whitmore) as one tool to guide the process. Goal...
Managers

Tool: Measure candidate experience

To better understand and measure candidates’ experiences in the hiring process, Google sends a survey to candidates that comes onsite, regardless of whether they received a job offer. The hiring te...
Hiring

Tool: Share the interviewer cheat sheet

Here’s a list of practices and tips to help prepare your interviewers and remind them why interviewing is so important.
Hiring

Tool: Try the job description checklist

When writing a job description, Google considers what the job seeker needs to know from the company and what the company wants to know about the job seeker. The hiring team uses a checklist like th...
Hiring

Tool: Develop facilitator skills

Development is critical to both the quality of your program and to the motivation of your participants. When people volunteer for something, they usually want to do a good job. By providing them wi...
Learning & Development

Tool: Hold effective 1:1 meetings

In the Project Oxygen study, the team found that our higher-scoring managers are more likely than lower-scoring managers to have frequent 1:1 (“one-on-one”) meetings with their team members. Meetin...
Managers

Tool: Use unbiasing checklists

Research suggests that checklists can help reduce the influence of unconscious bias in decision-making. Unbiasing checklists are integrated into some of Google's people processes in an effort to hi...
Unbiasing

Tool: Use a grading rubric

For a structured interview question, creating a grading rubric can help assess multiple candidates' answers and to fairly and consistently compare applicant responses. For the attribute or quality ...
Hiring

Tool: Help teams determine their own needs

Beyond just communicating the study results, the Google research team wanted to empower Googlers to understand the dynamics of their own teams and offer tips for improving. So they created a survey...
Teams

Tool: Use “One Simple Thing” for goal setting

Google makes available a popular goal-setting practice to encourage personal well-being called “One Simple Thing.” Individuals can set a goal to improve their well-being and work-life flexibility, ...
Managers

Tool: Give your own unbiasing workshop

Once the workshop was piloted and its impact evident, the team worked to make it available to all Googlers by using a “train-the-trainer” approach - getting Googlers to teach other Googler facilita...
Unbiasing

Tool: Use the discussion guide to start a conversation

Considering when and where team interactions might be influenced by unconscious bias can help you identify opportunities for unbiasing. These nine questions are conversation starters to help your t...
Unbiasing

Tool: Give actionable feedback

Feedback is one of the most valuable things you can provide your facilitators. There are a variety of ways to collect and give feedback to facilitators: Sit in on a training session. Observe at le...
Learning & Development